Current Job Openings

The Director of Retail Operations will work under the leadership of the Executive Vice President to ensure the efficient and effective GGC (Goodwill GoodNeighbor Center - retail stores) operations result in increased profit and mission fulfillment.  The successful candidate will lead, direct, and coach the assigned GGC Team Leader Coaches (store managers) to maximize transaction counts, transaction value, donor value, and profit; plan and develop donated goods operations activities using all available data, resources, and capabilities to insure continuous performance improvement; advocate and support mission employment programs including Vocational Rehabilitation, Job Connections, and community services; assist in preparing and submitting annual GGC budgets, and insure the operation of the GGCs within budgeted expense to revenue ratios; assist in hiring, training, evaluating, and performance management within guidelines of the company’s policies.

The successful candidate will have the ability to conceptualize and recommend/implement improvements at the systems and process level; develop and maintain effective working relationships with team leaders, team members and donors including those individuals with disabilities and/or vocational disadvantages.  In addition, the candidate will have five years’ experience in operating a GGC or retail business with five or more employees; three years’ experience of operating a multi-location operation in a leadership capacity; Bachelor’s degree in business management, operations preferred.  Evening and weekend work required as well as the ability to travel locally and regionally as needed.

Facilitate life skills training, job readiness, and career development workshops with the specific goals of teaching clients necessary to enter the workforce at a level of competency and consistency; track & maintain client attendance reports, complete client intake, assessments and individual progress plans as well as career services counseling.  The successful candidate will be able to communicate written and orally with the ability to write and speak persuasively; have a bachelor’s degree and a minimum of 2 years’ experience in the education, counseling and/or social work field.  Must have experience working with the disabled population in a job readiness workshop environment.  Experience teaching or working in a warehouse/distribution environment is a plus.

The Sales Associate is responsible for operating the cash register, providing exceptional customer service by greeting and assisting customers, facility security and maintenance; bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap areas; maintaining merchandise on the sales floor—stocking shelves and rotating merchandise.  The qualified applicant will be able to operate the cash register and be capable to hang and rotate merchandise on the sales floor.

The Key Holder works under the direct supervision of the Team Leader Coach in assisting with the day-to-day operations of the (GGC) Goodwill Good Neighbor Center. The Key Holder is responsible for providing 100% customer service, cash register sales, facility security and maintenance, greeting and assisting customers, cleaning, pricing and insures cleanliness and image of the GGC. This position is tasked with leadership responsibilities relating to store operations and employee management.  Must be flexible to work rotating schedules between the Shelby Drive and Highland store location & work nights and weekends.

The successful candidate will be responsible for assisting the Store Manager in day-to-day operations of the store to insure high standards of customer relations. Must have a minimum 2 yrs. management level work experience, preferably in a retail environment. High school diploma or GED required. Bachelor’s degree preferred. Must be flexible to work any store location.